Kathmandu. Time in the hospital is of paramount importance. It is considered an important part of the treatment process to give medicines especially for emergency and critical patients as prescribed by the doctor. Sensitivity is always expected on the service management of the hospital and the responsibility of the health workers as the delay in providing medicines can have adverse effects on the health of the patients.
However, the patients and their relatives have raised several serious complaints regarding the service delivery of the Civil Hospital in Kathmandu. According to some patients and patients undergoing treatment at the hospital, even the medicines ordered by the doctors to be given at a certain time are delayed by one to two hours.
In the last one to two weeks, the patients and their relatives who have been receiving treatment at the hospital have heard complaints about service delivery, medication management and the behavior of the staff.
Complaint of delay of up to two hours on the day of medicine
According to the relatives of the patients, nurses and concerned health workers have to be reminded time and again for the medicines that the doctor has given or given at a certain time.
“Even when it’s time to give medicine, you have to be reminded again and again. Sometimes, there is a delay of one to two hours due to lack of immediate hearing,” complained a service recipient waiting for a patient at the hospital.
The Kurubas have questioned the management of the hospital, saying that if medicines are not provided to serious and emergency patients on time, there may be more complications in their health.
Their question is, who will take responsibility if the patient’s health condition deteriorates due to lack of medicines on time?
The service recipients have demanded that the hospital administration should immediately monitor the delay in providing medicines and rectify any weaknesses.
Allegations of not getting essential medicines in hospital pharmacy
Patients and their relatives have also expressed dissatisfaction over the availability of medicines and services at the pharmacy of the Civil Hospital.
According to them, they are compelled to go to private pharmacies outside as some of the essential medicines prescribed by doctors are not available at the hospital’s pharmacies.
Relatives of the patients have complained that they have to go outside to seek medicines as they do not get the required medicines at the pharmacy immediately and in some cases have to pay exorbitant price.
Families who are facing financial burden of treatment have to go to different pharmacies in search of medicines, which has created more problems, according to the service recipients.
They have demanded that the pharmacies run on the hospital premises ensure regular availability of essential medicines for the patients.
Complaint of not being helpful while narrating the problem
Patients and relatives have also raised questions about the behavior of the hospital staff and security personnel.
They allege that some employees did not receive helpful and sensitive behavior when they were informed about service delays, medicines were not given on time or other problems.
According to one of the service recipients, when complaining about the hospital’s service, they were told to go to a private hospital if they were not satisfied.
However, it is yet to be independently confirmed by which employee, in what context and under what circumstances the statement was made. However, the service recipients have stressed that the treatment of patients and their relatives in the hospital should be dignified, sensitive and patient-friendly.
They said that it would not be acceptable to treat patients and their families who have reached the hospital due to financial, mental and physical problems.
Even though there is an online service, the trouble of the line remains
There are also complaints that although the hospital has made arrangements for online service, the service recipients have not been able to experience the expected convenience.
Service recipients say that even after completing the online process, they have to stand in line for the card, visit various counters and even go in search of employees to get general information.
They also allege that there is a lack of a clear information system in the management of the report. It is said that patients and patients are confused due to the lack of general information about when the report is prepared, where to get it from and when to show it to the doctor.
Stating that operating online service is not the only digital reform, the service recipients said that the entire service process of the hospital should be simplified and systematic.
Demand of the service recipient to pay attention to the hospital administration
The issue of making the services of government hospitals effective, easy and patient-friendly has been raised time and again. The government and bodies concerned have been expressing commitment to improve health services, use technology and provide easy treatment to the citizens.
However, the hospital administration should take seriously the complaints raised by the patients and their relatives about the delay in the distribution of medicines, shortage of medicines in the pharmacy and the behavior of the staff.
In particular, the allegation that medicines were not given on time is directly related to the health and safety of the patients. It is also the responsibility of the hospital administration to immediately investigate such complaints and make the truth public.
Likewise, regular monitoring is needed on the availability of essential medicines in hospital pharmacies, the behavior of staff and security personnel with patients and patients, and the status of information dissemination.
The patients and their relatives have a question – does the hospital administration take immediate steps to improve the service after serious complaints are raised or will it be active only after some untoward incident?
प्रतिक्रिया दिनुहोस्
